How do I place an order?
Browse our products, add your favourites to your cart and head to checkout. Choose Delivery or Click & Collect, complete your details and follow the steps to place your order.
FAQ
Here to help
Frequently asked questions
Ordering from The Butchery Group? Find answers to common questions about shopping online, delivery and Click & Collect below.
Ordering online
Can I change my order after placing it?
Please contact us as soon as possible with your order number and the details of your request. We’ll check whether a change is possible before your order is prepared or dispatched.
Which payment methods can I use?
The available payment options are shown at checkout. Review your order and total before completing payment.
Delivery
Where do you deliver?
We deliver to eligible residential addresses in the North Island. We do not currently deliver to rural addresses or the South Island. Enter your delivery address at checkout to check availability for your location.
How much does delivery cost?
Your delivery charge depends on your delivery address. Enter your full address and postcode at checkout to see the applicable charge before placing your order.
Why is delivery unavailable for my address?
Your address may be outside our delivery area. Check that your street address and postcode are correct. If delivery is still unavailable, you can choose Click & Collect or contact us for help.
Can you confirm when my order will arrive?
If you need your order for a particular date or occasion, please contact us before ordering to check delivery timing for your address.
Click & Collect
How does Click & Collect work?
Choose Click & Collect at checkout, then select an available collection location, date and time. Complete your order and check your confirmation for your collection details.
Where can I collect my order?
The available collection locations are listed at checkout. Choose the location that suits you and check its address before travelling.
Why can’t I select a particular collection date or time?
Collection slots depend on each location’s opening schedule, preparation time and availability. Fully booked slots and times when collection is unavailable cannot be selected. Please choose another available slot.
Can I collect on the same day?
Check the available slots at checkout. Same-day collection is only available when a suitable slot is offered and there is enough time to prepare your order.
Can I use Click & Collect if you don’t deliver to my address?
Yes. You can choose Click & Collect even if your address is outside our delivery area. Select an available collection location, date and time at checkout.
What if I need to change my collection time?
Please contact us as soon as possible with your order number. We’ll check the available options and confirm whether your collection details can be changed.
Products and order support
Where can I find product and ingredient information?
Check the individual product page for the information available. If you have a question about ingredients, allergens or a specific dietary requirement, please contact us before ordering so we can help you choose.
Can I request a particular cut or a larger quantity?
Please contact us with the product, quantity and date you have in mind. We’ll let you know what’s available and how best to place your order.
What should I do if there’s a problem with my order?
Please contact us promptly with your order number and a description of the issue. If relevant, include photos of the product and packaging so we can look into it and help resolve the problem.