Privacy Policy

How The Butchery Group collects, uses and protects your personal information.

We respect your privacy and are committed to protecting the personal information you share with us when you shop online, contact us, or visit our butcheries.

Last updated: 1 September 2026

How We Handle Your Information

The Butchery Group operates local butcheries in Tauranga and Mount Maunganui. This policy explains what personal information we collect, why we collect it, how we use it, and the choices you have.

We collect what we need

Such as contact details, delivery details, order information and payment-related records.

We use it for clear purposes

Including processing orders, delivery, customer service and improving our website.

You can ask about your information

You may request access to, or correction of, personal information we hold about you.

Personal Information You Provide

Information we collect

We may collect personal information when you place an order, create an account, contact us, sign up for updates, enter a promotion, or otherwise interact with us.

Name, email and phone number

We use these details to communicate with you about your order, respond to enquiries and provide customer support.

Products, preferences and history

We keep order information so we can process purchases, prepare your order, handle returns or queries, and improve our service.

Address and delivery notes

If you choose delivery, we collect the details needed to deliver your order safely and efficiently.

Transaction records

Payments are processed through secure payment providers. We do not intentionally store full credit card details on our website.

How We Use Personal Information

We use personal information to operate our online store, prepare orders, provide customer service and improve the shopping experience.

To process orders

We use your details to confirm, prepare, fulfil, deliver and manage your online orders.

To provide support

We use your information to respond to questions, resolve issues and communicate important order updates.

To improve our service

We may review website, order and enquiry information to improve our products, website and customer experience.

If you choose to receive marketing or promotional updates, we may contact you about products, specials and store news. You can unsubscribe from marketing messages at any time.

How Our Website Uses Cookies

Cookies & website data

Our website may use cookies and similar technologies to keep the site working, remember cart or account activity, understand website performance and improve your shopping experience.

You can usually change cookie settings in your browser. Some website features may not work properly if cookies are disabled.

When We May Share Your Information

We do not sell your personal information. We may share it only where needed to operate our business, provide our services, comply with the law, or protect our rights.

Delivery partners

Where required to deliver your order.

Payment providers

Where required to process secure payments.

Technology providers

Where required to host, maintain or secure our website and systems.

Legal requirements

Where disclosure is required or permitted by law.

Business operations

Where required for accounting, customer service, administration or record keeping.

Safety and security

Where needed to protect our customers, website, staff, stores or legal rights.

Keeping Your Information Safe

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.

Storage

Personal information may be stored in our website, order management, customer service, email, accounting or business systems.

Retention

We keep personal information only for as long as reasonably needed for the purposes described in this policy, including legal, tax, accounting and business record requirements.

Accessing or Correcting Your Information

Your rights

You may ask us to confirm whether we hold personal information about you. You may also request access to that information or ask us to correct it if you believe it is inaccurate.

To make a privacy request, please contact us using the details on our Contact page. We may need to verify your identity before responding.

If you are not satisfied with how we handle your privacy request, you may contact the Office of the Privacy Commissioner in New Zealand.

Office of the Privacy Commissioner

Contact The Butchery Group

If you have any questions about this Privacy Policy or how we handle personal information, please contact us through our website or speak with one of our local butcheries.